In the event of a dispute between the parties in the Balancing Service/ Balance Responsible Parties Contract, the HETS Operator and the registered Balancing Service Provider / registered Balance Responsible Party shall initially seek an amicable settlement by mutual consultation in accordance with paragraph 2. To that end, the party raising the dispute shall send a notice to the other party, stating:

a) the Balancing Service Contract or the Balance Responsible Parties Contract between the Parties,

b) the reason for the dispute, and

c) a request for a future meeting, with a view to the amicable settlement of the dispute.

The parties shall meet within twenty (20) business days from communication of the notice. The parties must conduct the consultations in good faith and in accordance with business conventions in order to settle the dispute. The results of the consultations shall be reflected in a report, which shall be signed by their representatives and shall be binding upon the parties.

If no agreement is reached or no response is received within thirty (30) business days from the date of the above request for a meeting, either party may refer the issue for resolution in accordance with paragraph 4 of this article.

In the event that the dispute is not resolved through the amicable settlement process, the parties may refer the dispute to the RAEWW, either via the complaint procedure outlined in Article 34 of  Law 4001/2011 or on the basis of  Article 5(8) of Regulation (EU) 2017/2195, or they may submit the case for resolution by arbitration, in accordance with Article 37 of Law  4001/2011 and the arbitration mechanism of the RAEWW, or to another arbitration body or to the competent courts.  For the resolution of any dispute regarding the interpretation or the implementation of this Rulebook, the Greek law shall apply.

Recourse to amicable settlement, arbitration or litigation pursuant to this Article shall not relieve the parties of their duty to perform their obligations under this Rulebook and any Balancing Service Contract entered into by the registered Balancing Service Provider or a Balance Responsible Party Contract entered into by the registered Balance Responsible Party.

This Article shall also apply after termination of the Balancing Service Contract of a registered Balancing Service Provider, or of the Balance Responsible Party Contract of a registered Balance Responsible Party.